TrustYou’s Quarterly Report: Destination USA Uncovers Review Trends Encompassing Scores, Volume, Management Response Rates, Service, Pricing & More

TrustYou, working in conjunction with Donna Quadri-Felitti, Ph. D. at New York University, Preston Robert Tisch Center for Hospitality, Tourism, and Sports Management, has developed its first quarterly report identifying key trends in travelers’ reviews and hotel satisfaction. Based on a sample of more than 250,000 reviews of US-based hotels from across 250-plus sources, the data and insights are segmented by region and major markets versus secondary ones. Review scores are based on TrustScore, TrustYou’s aggregate score out of 100, pulling from all reviews written worldwide.  

Download the full report now for:

  • Review scores and trends in major markets and regions in the US
  • Guest satisfaction drivers, based on advanced sentiment analysis
  • A look at where opportunities may lie with pricing
  • An overview of where reviews are coming from (and how the landscape has changed from last year)
  • ...And more! 
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