Case Study

Elite Hospitality Group

Client Success Story

The Elite Hospitality Group began using TrustYou in 2014 and since then, has put a guest feedback management plan in place to better understand its guests and consistently improve its operations.

With extensive guest feedback to act on at its fingertips, the hotel chain was able to detect various areas for improvement and effectively enhance their guest experience.

Key areas of improvement:

  • The number of Google reviews increased by 878%
  • The Response Rate improved by 60% across all types of reviews
  • The Overall TrustScore increased by 4%

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