Case Study

Namba Oriental Hotel


Japanese Namba Oriental Hotel is located in Namba - Osaka’s main shopping, dining, and entertainment area. To put a bigger focus on their reviews, starting January 2016, the management team decided to invest in TrustYou’s guest feedback platform.Since then, Namba Oriental Hotel has been using TrustYou’s Analytics and Meta-Review features on a daily basis. As a result, significant improvements have been noted in different key areas of the hotel.

Most impressive achievements:

  • Trust Score improved by 4 points from 83 points to 87 points (comparison of 2015 and 2017 first half)
  • Total number of reviews improved by 83% (comparison of 2015 to 2016)
  • Google reviews increased by 788% (comparison of 2015 and 2017 first half)