Case Study

Petit Palace Hotels Shows Remarkable Increase in Response Rate and Score

Petit Palace Hotels was founded in 2001 and currently operates 31 hotels in Madrid, Barcelona, Bilbao, Valencia, Sevilla, and Málaga. Petit Palace began utilizing TrustYou’s guest feedback platform in 2013 and has since achieved remarkable results and important quality improvements for their hotels.

Key improvements:

  • The Overall Score increased from 78 (2013) to 84 (July 2016).
  • Response Rate increased from 28% (2013) to 95% (July 2016).
  • Within two years of using TrustYou Stars, hotel surveys became the most important feedback source accounting for 44%.
  • 1,849 reviews pushed to Google within 6 months using TrustYou Stars with the push-to-Google functionality..